Simplifying Benefits

Benefits & Coverage is one of Oscar Health's most visited and high-stakes member experiences, yet also one of the most confusing. As project lead and full-stack engineer, I drove the redesign of this experience to support a key company goal: improving retention by helping high-utilization members better understand and use their benefits, while reducing operational costs and reliance on support channels.

Partnering with product, design, and UX research, I translated complex insurance rules into a clearer, more actionable flow that helped members see what their plan covered, what it meant financially, and how to move to next steps in their care.