Benefits Bot

Benefits Bot is Oscar's first member-facing AI assistant for insurance benefits. It provides immediate, reliable answers to coverage questions through the member messaging experience, even outside business hours when Care Guides are not available.

As project lead and full-stack engineer on the Member Experience team, I owned the integration of the Benefits Bot into secure messaging. I partnered with product, design, and the platform team behind Oscar's internal LLM to define how the model should behave for members, design the chat experience, and implement the backend and frontend changes needed to launch the pilot. The project bridged AI capabilities and user-focused design to make complex benefits information more accessible and trustworthy.